Privacy policy

1.Introduction and POPIA Compliance
Strateverse (Pty) Ltd is committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect
We collect personal data including your name, email address, contact details, billing/shipping address, purchase history, and browsing behaviour. This information is necessary to fulfil orders, communicate with you, and improve our services.

3. How We Use Your Information
We use your data to fulfil orders (contract), send marketing (with consent), and improve our website (legitimate interest). We may share data with third parties like couriers and analytics providers under strict confidentiality.

4. Data Security and Retention
We use appropriate technical and organisational safeguards to protect your data. We retain information only as long as necessary or as legally required (e.g., 5 years under SARS obligations).

5. Your Rights
You have the right to access, correct, or request deletion of your personal data. You can also object to processing or withdraw consent. Contact us at misti@mistihair.com. for POPIA-related inquiries. You may also contact the Information Regulator at https://www.justice.gov.za/inforeg/

6. Cookies and Tracking
We use cookies and tracking tools like Google Analytics and Meta Pixel to understand site usage and improve your experience. You may disable cookies in your browser settings.

7. Changes to This Policy
We may update this policy periodically. Changes will be posted on our website. Last updated: 14 July 2025.